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* Over-sized items are subject to an extra $12 shipping fee
* We do NOT ship boats... just in case you were wondering
* Shipping rates beyond Ontario are quoted as requested
* Unless otherwise stated the customer incurs all shipping charges
Return & Exchange Policy:
Frontenac Outfitters Canoe & Kayak Centre will accept returns for credit or exchange
on items that are received in new, unused condition, and have all original
tags and packaging. Merchandise for exchange or return must be returned
within 45- days of your date of purchase
Return / Exchange Procedure:
1. Please call us toll free @ 1.800.250.3174 (ON) or 1.613.376.6220 to request a Return
Authorization (R/A) Number. Please have your invoice/receipt # ready
when you call
2. Write the R/A # clearly on your package
3. Include a copy of your invoice/receipt with your return. All returns should be
properly packaged and insured
Ship to:
Frontenac Outfitters Canoe & Kayak Centre
#6674 Bedford Road,
R.R.# 1 Sydenham,
Ontario
K0H 2T0
4. Returns will be refunded the original purchase price. You may exchange a product
once without additional charges. A 15% restocking fee may be charged
to an item if it is exchanged multiple times. Shipping charges will
not be refunded (defective product excluded), as shipping is deemed
to be the responsibility of the customer
5. All conditions and terms must be met to receive a return or exchange
Warranty Policy:
Frontenac Outfitters does a tremendous amount of research to bring you the best possible
products from our manufacturers. If you feel a product you bought online
broke as a result of manufactures defect and is still under the manufactures
warranty period please call us at 1.800.250.3174 (On) or 1.613.376.6220
and have your invoice ready when you call. Products without an invoice
cannot be warrantied
Happy Paddling,
Larry & Christine Showler, Owners
Frontenac Outfitters Canoe & Kayak Centre |
